Frequently Asked Questions

How long will it take for me to get the rug that I ordered?

Delivery of the rugs is generally made within two-three weeks.

Do you have a printed catalog?

No. We do not publish a printed catalog, mainly because printing catalogs is very expensive! Printing catalogs would require additional staff, expensive design, layout and printing - plus a large amount of postage to mail them. That means that we would either have to eliminate our customer service or raise prices. Since we can keep the website up-to-date with all of the current information it can be much more comprehensive than a printed catalog. Also, the cost to maintain the website is very low in comparison to printed catalogs - which allows us to keep our pricing low.

What payment options do you offer?

It is a strict policy of The Works Corp that we require prepayment before any order is processed. We accept MasterCard, Visa, American Express, Discover, and money orders. We do NOT accept CODs.



What types of fabrics are used when making rugs?

There are several types of fabrics used; including cotton, nylon, rayon, polypropylene (olefin), wool, sisal and jute.

Where do the fabrics come from?

Fibers can come from plants such as cotton, jute, flax and sea grass. They can be spun from the fleece of sheep, goats, llamas and even silk worms. Nylon and polypropylene are synthesized from petroleum and natural gas. Rayon is synthesized from trees.

Can you tell me more about the different fabrics?

Certainly! Here's a list of some of the various fabrics and their attributes:

• Nylon - Is a manufactured fiber. It is extremely strong, elastic, abrasion resistant and lustrous. The raw materials of nylon are petroleum, natural gas, air, and water.

• Coir - A coarse fiber obtained from the tissues surrounding the seed of the coconut palm, Cocos nucifera. The intact fruit has a smooth leathery skin above the thick fibrous layer. This surrounds the stony dark brown shell, which is actually part of the fruit rather than the seed. The fibrous layer forms a strong, shock-absorbing mesh which protects the seed from mechanical damage and is water-resistant. The individual fiber cells are narrow and hollow, with thick walls made of cellulose. Mature brown coir fibers are stronger but less flexible. White fiber is smoother and finer than the harder brown fiber but is also weaker. The coir fiber is relatively water-proof and is the only natural fiber resistant to damage by salt water.

• Rayon - is made from the walls of plant cells (cellulose), and is the main substance of wood. Production involves collecting wood chips and putting them through several chemical processes. Spun rayon is very much like silk and was known for many years as "artificial silk."

• Polypropylene or Olefin - are petroleum products, derived from propylene and ethylene gases. Polypropylene fiber is characterized by the having such qualities as being strong, quick drying, and colorfast, as well as being resistant to moisture, abrasions, soil/stains, and mildew. Its fibers have the lowest density of all manufactured fibers, giving olefin textiles a very lightweight quality.

• Cotton - Is fairly inexpensive to process and use. Cotton only used in limited amounts because it is not strong enough to withstand constant use. It is only used to soften the feel of certain parts of rugs.

• Wool - Is one of the oldest textile fibers known. It has survived the test of time because of its unique natural properties. The basic characteristics wool possessed ages ago are still the fundamental qualities that make wool unique today. Some of wool's unique properties are It can absorb moisture but repel liquids, it is naturally elastic, it wears longer than other fabrics, it is fire resistant (it doesn't melt when burned), it resists static, it insulates against noise, and it can be dyed easily.

• Sisal - It comes from the Agave plant. Sisal is a strong, stable and versatile material that can be woven into many different weaves and can be dyed a multitude of colors. It can be a little rough underfoot, but less so when combined with other fibers. Sisal carpets are naturally antistatic, sound-absorbing, and extremely durable.

• Jute - Is a long stranded fiber that comes from a plant. It is a strong fiber that is used in backing in most area rugs but is being used more and more in casual rugs as the main and only fiber.

How do I clean my rug and how often should it be done?

All rugs are different and will have different cleaning recommendations. You will need to read the care instructions that come on your particular rug. The frequency of cleaning your rug will vary according to the traffic it receives. Just like clothing, a rug should not be cleaned either too often'or too seldom (caked on dirt is very difficult to remove). It is extremely important that you check the rug for color-fastness before cleaning it. Using a damp handkerchief, blot an area of the rug. If any color comes off on the handkerchief, the dyes may run during cleaning. As a general rule, the safest recommendation we offer regarding cleaning any type of rug is to have it done professionally.